standard bank insurers slowly moving in right direction

hi bank insueres are finaly getting back to me over my collapsed ceiling policy number hlb ********** 55 claim number 17/003315 my ceiling collapsed in jan 2017 due to high wind /bank insurers refusuing to pay me oput saying i should have looked under rhinoboard ceilings when buying house to see if there was *****s insted of nails ...really rhinoboard ceilings are covered with screeting plaster and paint ..