RP
Regan P

1 reviews | Active since Feb 2023

19 Feb 2023, 13:18

Standard bank insurence

My name is Regan, i have been a long time cleint of standard bank, so 5years ago i bought a house and standard bank financed me. All was well until during lockdown i noticed a crack spliting through 2 tiles on my kitchen floor. I thought one of the kids must have dropped someting on the floor. Months later i notices the same crack splitting through more tiles in same direction. I notified standard bank. It took them months to reply. I gave up, frustrated. In 2022 the crack is no longer a crack but my kitchen floor foundation splitting. This split coles from where the previous owners have made extentions to the house. I hasselled standard bank insurence untill they eventually ddcided to send out an assessor. The 2 gentleman told me this is a big job. The hole kitchen floor and build in cuboards will have to be removed. They will give quote to standard bank insurence. I constantly have to email them for an update, they sent me a Agreement cost for replacing broken tiles, R5900. I was nit happy as i try to explain to them the foundation is shifting. They gave me attitude saying thats what they will pay regardless. I refused it, so they semt out 2 more assessors who told me the same thing, its the foundation of the extended section thats was shifting. After months of back and forwards, standard bank told me the claim is not valid becos thats how i bouth the house. Who in thier right mind will buy a house like thar, i send more emails asking for thier inspectors report stating the conditionnof the house and how they know that this was pre-exsisting damage. They started to ignore me, until i got a phone call asking me to stop bothering them as rhe matter has been resolved. The cracknin the floor is so big now my fiance tripped over it. What do i do?

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Replies (8)
RP
Regan P's update20 Feb 2023, 10:16
Reviewer Update
thanks much appreciated
RP
Regan P's update27 Feb 2023, 14:40
Reviewer Update
how the hell can i see whats happening under my house if your team of evaluators could not see the problem, now you are telling me its my responsibility as the buyer to check for problems, you offered me money to fix the problem and then turn around and say its not your responsibility to fix the problem, im so disgusted in standard bank. i have been a loyal customer for many years and you do this to me.
RP
Regan P's update27 Feb 2023, 14:43
Reviewer Update
you are telling me to fix the problem ASAP otherwise there will be further liabilities and you will not accept this situation, i will not fix it, you are real croocks!
RP
Regan P's update02 Mar 2023, 22:35
Reviewer Update
Hellopeter, how do i make this public for everyone to read and to respond too?
RP
Regan P's update14 Mar 2023, 14:28
Reviewer Update
im still waiting for you to contact me.

RP
Regan P's update14 Mar 2023, 16:27
Reviewer Update
Standard Insurance Limited
Mr RW Pearce 45 JENNINGS RD MORNINGSIDE EAST LONDON 5247 2022-07-08
AGREEMENT OF LOSS
Entered into between Standard Insurance Limited And Mr PEARCE POLICY NUMBER: HLB*** CLAIM NUMBER: 22/124949 1. I/We the insured hereby accept payment in the sum of R 5 962.80 in full and final settlement, for the claims against Standard Insurance Limited under Policy No HLB*** for loss arising from Miscellaneous , at 45 Jennings Road, registered under Claim No 22/124949 reported to the Standard Insurance Limited on the 22 February 2022. 2. I/We confirm that in no way have I/we been forced to accept the said payment. 3. I/We undertake to repair the said damages and acknowledge that the Company reserves its right to request proof that the damage was repaired for all future claims 4. I/We further acknowledge that the Company will not be held responsible for any damages resulting from the poor workmanship of my/our nominated contractor. 5. I/We undertake not to prejudice the Company’s right to recover from any third party and in the event I/We prejudice the Company’s claim, the Company reserve the right to claim the said amount for me/us. 6. We, the insurer, hereby notify you that in terms of section 8(8) of the VAT Act, read with section 7(1)(a) of the VAT Act, where the insurer makes an indemnity payment to the insured, the insured has a potential output tax liability. 7. Standard Insurance Limited reserves the right to amend/withdraw this settlement offer should we receive any material information subsequent to the signature of this document that may have affected our offer of settlement had such been available at the time of the offer. Constantia Valley Office Park Building A Ground Floor 4 Ellis Street Constantia Kloof Johannesburg 1709 / P O Box 32028 Braamfontein 2017 South Africa Tel (Switchboard) +27 (0)11 *** / Fax +27 (0)11 *** / standardbank.com Standard Insurance Limited (Reg. No. ***) a registered short-term insurance company Directors: JH Bezuidenhout, KG Fuller, L Vermaak, N Mbalo (Managing Director), MES Mlangeni, MA Samie (Independent Chairman), Secretary: N Loate Secretary: N Loate HLB*** Page 1 of 2 Standard Insurance Limited The breakdown of the payment will be as follow: | | AMOUNT
| Building Damages | R 7 212.80
| EXCESS | R 1 250.00
| COMPANY’S NET LIABILITY: | R 5 962.80Signed at ...................................................... Date:...................................................... __________x _____________X___________ (Policyholder/s, duly authorised thereto) Witness 1: __________________________ Name: _______________________ Witness 2: __________________________ Name: _______________________ Bank Details of Policyholder: Name of Account: Account No: Bank: Branch Code: (If NON SBSA account, please attach a copy of a bank statement or cancelled cheque.)




"why did you offer me this money, and when i refused this amount then you turned around and said it was previous structural damage??
RP
Regan P's update22 Mar 2023, 11:37
Reviewer Update
you have no loyalty to your customers standard bank
RP
Regan P's update04 Apr 2023, 12:09
Reviewer Update
How do i make private replies public for everyone to read?