Standard Bank Insure complaint

I logged a fire claim with them on 26 April 2021. The assessor was there that afternoon. The next day the first contractor came for quotation for the damage. Then they send a second contractor. They only informed the contractor on 17 May 2021 the got the job. They only started on 24 May 2021. After numerous calls and emails to the insurer and the assessor they still didn't answer me of how I must stay in the house. We can't make food, we sleep in between the stuff that must be put away while the contractors are working in the house. The house contents insurance already paid me on the 7 May 2021. I bought all the appliances (washing machine, deep freeze, fridge etc.) but I can't use it because the house is not finished yet. the contractors try their best to get everything done. But in the mean time how must we live in this circumstances? The assessor said I must write an email about the circumstances then he and the insurance company will decide. That was already send on 25 May 2021. Still no reply from them.