Standard Bank Insurance...Way below the Standard!

On the 10 of October 2017 KZN experienced the worst storm ever in years leaving many people homeless with several fatalities. Being a victim of this "act of God", I thought that at least after the storm there would be some sunshine since I had structural insurance with Standard bank...I couldn't have been any more wrong!!! 1)My claim no. 17/07898 1, has been left unattended to since the 11 October 2017 to date. 2)The assessor only came out on the 02 November 2017. 3)There has been absolutely no contact from the insurance company since then. 4)I have spent hundreds of rands on futile telephone calls which since recent, DO NOT even get answered anymore. 5)I have sent in a quote for emergency repairs done which still has not been reimbursed into my account. 6)The emergency repairs(temporary quick fix solutions) have also now fallen apart due to the continuous rainy and stormy weather experienced in Durban over Summer as well as the time wasted by insurance to act. 7)I have tenants who have a missing glass door feeling unsafe especially at night time as they also have a 1year old baby making them vulnerable to possible ******** activities. 8)I have 2 kids, one a toddler and live next to an open bush whilst my fencing has been destroyed making it possible for anybody to simply walk into my yard causing my wife and I to be extremely anxious. 9)Whenever it rains,preparations have to be made to move beds, furniture and electronics out of the way in the rooms where water may drip through the ceilings. 10)Mould has now developed on the ceilings and continuously spreading causing respiratory problems with my children who wake up coughing with blocked noses each morning.

There is nothing more I can do as the Emergency repair is not much and still has not even been paid into my account yet Standard Bank is quick to take my premium every month and have a nerve to still increase it! Hello Peter please help!!!!