Standard Bank Insurance...Total Incompetency from call centre staff

So I contacted Standard Bank Insurance brokers in order to insure my home (the building) and adjust our motor vehicle insurance according to book value and what do they do??? They increase my motor vehicle insurance and omit to insure the building. One can really only take so much stupidity during such trying times.

So I call another insurance company and take out insurance on all that requires insuring and I submit an email to Standard bank to cancel my current insurance policy with effect from 31 October 2020. I also instruct them to put no further debits through our bank account in respect of the insurance policy and to provide me with confirmation that the policy has been cancelled.

I received 2 emails confirming that someone will call me with regards to my cancellation request. To date, I'm still waiting on that call and in the meantime my account has been debited for November month and I've had to pay the new insurance company. Now who can afford to pay two insurance policies at this time of year or at any time of the for that matter.

I went onto STD banks website and submitted a request for someone to call me. ( I cannot afford to make these these calls from a mobile considering you have to listen to the recordings for 30 minutes before you can actually speak to a consultant whom you hear or understand in the least)...Suffice it to say...I'm still waiting on that call as well.

Is there no such thing as good service anymore????

I would not recommend anyone to take out insurance cover with Standard Bank Insurance Brokers. Their service is one the worst I have ever experienced.