Standard bank insurance's service is pathetic

I logged a claim on the 09/04/2021. Contractors came out same day to assess the situation (great). Reports were only submitted on Monday 12/04/2021. Assessor (Khaya) also came out Monday. Again the report was only submitted by mid day on the next day (Tuesday 13/04/2021). Found out my claim was rejected, and I requested all the reports submitted and photo evidence as I want to dispute. Got a ****ty report on Wednesday with a 1 liner saying my claim was rejected. Thursday I started getting on their case and finally got the assessors report. Read through the report, and saw a lot of inconsistencies best of all in the conclusion this report by Mr. Khaya states that this is valid claim. I immediately logged a complaint and asked that they escalate it due to the nature of the claim it poses a security risk to me and my family. I was told someone will contact me within 24hours. Now Friday I follow up 3 times only to find out that the complaint was only assigned to a person 25.5 hours after I logged the claim. I kept calling wasting over 100minutes of my airtime to ensure they do their job. Now the guy (Mohammed) tells me that he now needs to request feedback from the assessor, and he doesn't even have access to the reports of the contractors, and getting both of them he might only get back to me on Monday or Tuesday. The service from Standard Bank Insurance is pathetic, and they only come out to your property to look for reasons not to pay out.