Standard Bank insurance...NO service or feedbac****

Ive never experienced such pathetic and utterly useless service in my life...... STANDARD BANKS SERVICE IS WAY BELOW SUBSTANDARD!!! On the 12 Dec 2018 I contacted Standard Bank Home Owners Insurance claim centre with a claim for my gate motor that stopped working following a major storm. (18/093586) And as of today I am yet to have a resolution to what I would expect a relatively simple claim to resolve. After the contractor coming out to asses and repair the resulting damage to the gate motor (Main P.C board replacement) the motor still didn't work and as a result had to spend numerous hours on the phone with the call center and contractor to try and get them to assist. YOU NEVER GET FEEDBACK OR RETURN CALLS AS PROMISED AND ALWAYS HAVE TO CALL THEM TO FIND OUT WHAT IS GOING ON!!! After coming out again (on whatever day and time suited them or not rocking up at all) they replaced the battery and connection points and make some adjustments the setting still did not work..... After realizing that the contractor couldn't seem to resolve this issue I requested a more knowledgeable contractor to get it fixed....it worked for 1 day longer than the previous contractor had managed. Frustrated I contacted the claims center and after 7 calls and hours on hold I was pushed from pillar to post and agent to agent. I requested to speak to a supervisor who assured me the matter would be taken up by him personally and he would call me back to let me know what will be done.....Never heard from him again. Contacted the complaints resolution center on the 18 of Dec 2018 ( ********** 769) and once again was given nothing but promises and lies and zero feedback except for a pathetic SMS on the 7th of Jan 2019 to tell me that it's in process. Many calls later and many hours of holding I still cannot come up with any form of assistance from either the contractor or the claims department. APART FROM THIS BEING A FRUSTRATION, IT IS MAJOR HIJACKING SECURITY RISK FOR MY FAMILY!! As of today the 19th of Jan 2019 I still have no gate motor and a problem that has not been resolved. Standard bank is most certainly not a player in the banking market as far as I'm concerned as most other people I have spoken to that use other banks have little or no complaint.....!! When did customer service cease to exist in the eyes of standard bank....