Standard Bank Insurance@poor service

I recently (28/02/2018) had my garage motor replaced my Standard Bank Insurance due to lightning damage. The service provider Jens Security was given authorisation to replace the motor with a Centurion roll up motor (as per Assessor report, verified by Standard Bank Insurance) but took it upon himself to install a DC Blue sectional motor which is not compatible with my garage. As a result of this my garage does not open and I have to lift the garage door manually. This has become a high security risk as well. I have contacted and emailed Standard Bank Insurance on numerous occassions to inform them of the same but to no luck. I spoke to and mailed Ahriska Rampersad ( supervisor) on 27/03/2018 and to date she has not responded. My Recent call I requested a copy of the assessors report they refused to supply me with the report, also spoke to Jabu (04/04/2018) to get his team leader Rebecca to call me, still awaiting her call. Now I'm not sure who's covering up for who. I now have no option but to take this matter further by contacting ********** and if that fails I will have to contact the ombudsman.