Standard Bank Insurance...AT IT AGAIN!

Standard Bank Insurance's Incompetence has no end. Still struggling to resolve my Claim after 5months. Service is PATHETIC. We, the client must do follow ups as the Handler in charge of the claim is too busy to bother. Documentation is sent through but NO FEEDBACK is given. So the Onus lies with the Client to do follow ups. Even if we do follow ups from a cellphone...our calls are repeatedly cut off after explaining our life story and no-one has the Courtesy of a Call back. It's really very Sad that Service has dropped so drastically and no-one seems to Care. I am only querying what is due to Me but it seems as if it's a very tedious task for the Consultants. One gets put on hold and NO REPLY thereafter...so you call in again nd again. All I'm asking is for my Claim to be Resolved so that I don't have to deal with Standard Insurance and their Pathetic Service Issues. I have submitted documentation for Accommodation for the period I was away from my home, due to the damages caused to my home during the storm in June. Still awaiting for Payment.