Standard Bank Insurance - your service is STILL the worst!

Please take my advice and steer clear of Standard Bank Insurance at all costs. This is my second complaint about this company ON THE SAME CLAIM!

We have registered a claim in October 2017 for buildings damage caused by a storm. We had to, after numerous email and calls, escalate the matter to this platform in order to get some form of feedback from them. That's right, they do not reply to emails, and when calling them you get bounced to a myriad of clueless consultants who cannot (or will not) assist.

After the previous Hello Peter complaint, we at last got an Agreement of Loss form to complete. This was completed and sent back to them on 20 February 2018. To date, and pursuant to numerous follow-up emails, no funds have been received and not a single email of acknowledgement was received.

Should this not be sorted out, the Ombudsman will be getting a new complaint on Monday, 23 April 2018. Sick and tired of their poor service (and this was only our first claim...)