Standard Bank Insurance you lack in supporting customers.

On the 25th of November 2021 we had a hail storm in Klerksdorp. I have a lot of damages to my roof and ceilings and my gate motor. I called the 26th of Nov 2021 and spoke to Yonke and she logged a claim and assigned two contractors on the claim , one for the gate motor and one for the house. On the 29th of Nov 2021 I called both the contractors, just to be informed the one on the house retired and the one on the gate motor is not covering Klerksdorp area. I called Standard Bank Insurance , spoke to Millificent and informed her that I need new Contractors assigned to the claim. On the 30th of Nov 2021 I called spoke to Palesa and she informed me there is no contractor assigned on the claim yet, I need to get my own contractor and then the claim will be processed quicker. I got my own contractor and send them them the quote given. The 2nd of Dec 2021 I called spoke to Nungi and she informed me there is an assessor assigned on the claim. That same afternoon there is a contractor from Standard Bank Insurance which came to assess the house. The 08th of Dec 2021 I called and was informed by one of the consultants that the claim is turned off as the contractor informed them to do so , I informed the consultant that there was no assessor at my house and they can not turn my claim down. I mailed Standard Bank Insurance on the 10th of Dec 2021 and informed them I am not happy and that I need answers on this feedback, which I never got and no one even called me or mailed me back on my e-mail send to them. We left the claim hanging as it was Dec and all the placed are closed for the holidays. The 04th of Jan 2022 we called spoke to Charles in the morning and Vusi in the afternoon and they said they will mail the assessor as he was at our house the 21st of Dec and we were not home, but no appointment was made with us as per the consultant Nungi which said she can not give me his details and he will call to make an appointment to come and see us. The 05th of Jan we called again and spoke to Pundule and he said he will mail the assessor once again. The 06th of Jan we called and spoke to Millificent and she will mail the assessor again as not we nor them is getting answers from the assessor. The 07th of Jan I spoke to Vusi and informed him how fed up I am waiting for a response and answers and we do not hear anything from them. He as well assigned a new contractor on the gate motor as it was never done by Millificent on the 29th of Nov when I informed her that the contractor assigned is not covering Klerksdorp area. That afternoon of the 07th of Jan the new contractor on the gate motor was at my house and he came to look at the gate motor that was damaged. The 10th of Jan I mailed the complaints department of Standard Bank Insurance because at this stage I am fed up and is not getting any response when calling the call centre. The 11th of Jan the assessor called and made an appointment for the 12th of Jan to come and assess the house. The 13th I called Standard Bank Insurance to find out about the process of the claim and next procedure, where Refilwe informed me there will be a pay out of the claim and we will receive the Agreement of loss within 58-72 hours as the manager need to approve it first. The 16th of Jan I received a mail back from the complaints department that they will review the complaint I mailed them about on the 10th and come back to me.The 17th of Jan I called again , spoke to Matsidiso, she said she will send the Agreement of loss we need to sign , send it back and the money will take 24-48 hours to be paid out to us. After signing the Agreement of loss I called and spoke to Nonzokasi and she confirmed she received the signed agreement of loss and is processing the payment. The complaints department mailed me the 19th and said they are closing the complaint and a consultant will call me back for the pay out. Again I called regarding the gate motors claim on the 19th of Jan spoke to Matsidiso and she said she will send the gate motors agreement of loss as well as we only received the house and not gate motors agreement of loss. After signing the gate motors agreement of loss I called spoke to Prins and he send the claim on the gate motor for payment. Today the 24th of Jan I called spoke to Matsidiso and she informed me they can not process the payment there is a problem on their side and they asked the IT for assistance already last week. Yet no payment and no answer as to when we will receive the payment. We need to get the ceilings replaced and the contractor need to come and fix the roof but we are not getting the assistance we need from Standard Bank Insurance. Every time I need an answer on the claim I need to call Standard Bank Insurance they can never keep me up to date on the process of the claim and a payment that was suppose to take 24-48 hours is now taking 5 days and still no feedback as to when we can expect payment.