Standard Bank Insurance - Worst SERVICE EVER !!!!!

I Logged a claim on - 2019-01-06. We had severe hail and flood at the end of December till the beginning of Jan.

Claim process went very quick, assessor comes and got a call 2 days later stating my claim is approved they will come through in Feb.

The arrived at my residence's in Feb on time still no problem. … Then The Company doing the work drove into me an eclectic fence and got badly damaged. The tried fixing it themselves s making it soo much worst.

To top it all off, they only replace the ceiling, as per the assessor there is no damage to the roof it was hail build up.

So I'm still wondering why my roof is still leaking.

I called Standard bank insurance immediately got advise she will call them and let me know asap 1 week later am still waiting for the call-back.

Its been a week now ceiling is damaged again indoor Bar is starting to soak up water. Electric fence not working major security risk but why does standard bank worry?? I tried calling the call center every day waited for an answer for 10 min no joy every day all day the experiencing high call volume

Requested call back still no joy. Maybe if I'm lucky after seeing this someone will call me.

Worst SERVICE EVER !!!!!