Standard Bank Insurance. Worst ever. People reconsider your provider. Photos availabe on request

Logged a call to Standard Bank Insurance for damage to the garage resulting from the heavy storms early Jan 2020. Very poor communication and lack of customer service. Totally pathetic. I have asked to speak to someone higher than an agent and was refused. After numerous calls to their contact centre and dealing with extremely rude agents, placed on hold almost on every single call, I finally get told that the claim was declined. I have requested this to be sent to my email and still waiting. The next point of escalation will be to the directors of Standard Bank directly. The decision to challenge the claim being declined will not be taken lightly a previous claim also related to storm damage was declined. Hoping to get a key decision maker to contact me.