aC
alex C

1 reviews | Active since Mar 2009

29 Jul 2021, 14:48

Standard Bank Insurance - What a RIP-OFF !

Standard Bank Insurance - WHAT A RIPOFF !

So here is the small print they DO NOT TELL YOU when you apply for a home loan and take up there standard insurance (as any responsible) home owner would do.

When you pay off your bond (finally - after 20 years) and paying the insurance for 20 years, you now want to register the home in your name and stop the insurance (because you can get it cheaper somewhere else) - THEY CHARGE YOU AN ADDITIONAL 3 MONTHS worth of insurance !

This is how it was emailed to me when I enquired why there suddenly is an outstanding amount on my bond after I received the letter confirming that my bond was paid off :

(THE INSURANCE PREMIUM IS WORKED FOR 3 MONTHS IN ADVANCE)

Yep, they sent it to me in capital letters.

Well, I'm glad I'm done with them ! And No, I will NEVER refer any one to them.

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Replies (3)
Standard Bank Insurance
Standard Bank Insurance's reply29 Jul 2021, 16:02
Official
Thank you for posting and allowing us an opportunity to investigate your complaint.
 This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution. 
 
 Kind regards
 Complaint Resolution Centre
 
aC
alex C's update06 Aug 2021, 15:18
Reviewer Update
Thank you for your reply where a Standard Bank employee investigates and decides that the bank is NOT at fault. Of course the bank is not at fault. ALL Standard bank employees will fully agree with that. What a JOKE !!!
Standard Bank Insurance
Standard Bank Insurance's reply06 Aug 2021, 15:38
Official
Dear Valued Client  

We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.

Kind regards

Complaint Resolution Centre