Standard Bank insurance - very poor

We incurred damage in the storm that ravaged Durban on 10 October 2017. Standard Bank's service levels have been extremely poor. As at today, 3 March 2018, the damage has still not been completely rectified. Their service provider (contractor)has been below average and has been messy. To try and get feedback on the claim, one has to wait on the line for over 25 minutes. At no stage has Standard Bank ever even initiated contact to give me an update on my claim. Very disappointing considering we have been a client for over 25 years. Standard Bank are quick to take your premium every month but very poor in delivering on their promises.