Standard Bank Insurance - Very Bad Service no Answer to Emails or Calls!

Logged a claim on the 12th of March via email. Automated Email received with CASE *** Emailed follow up - 18th March - No Reply. Emailed follow up - 24 March - No Reply Called number *** on the following dates with no answer at all. 13th 16th 18th 20th 23rd 26th 30th Holding on for numerous minutes, the longest 42 Minutes. Standard Bank very Discussed with your Service. I need to log claim and you are not taking my calls. Quick to take Funds for debit Order! I expect someone from Standard Bank to phone me today. Moving to FNB! My contact ***