Standard Bank Insurance took me for a complete " RIDE"

RATING IS ACTUALLY A BIG FAT ZERO!!!!!!My experience with standard bank insurance regarding my aircons has been a disgusting experience from start to finish. I was taken for a complete ride with *********** staff. I provided all that they required in ways of photos and the inside unit together with the reports provided by the technician, however the supplier s****ped the outside unit as it was not fit for anything since it was rusted due to inclement of the weather but the report states that the aircon gave up due to the surge on the computer board. After consuming most of my work time to trace and locate my inside units, standard bank came back only to reject the claim stating that the clause state that the claim is not covered due to wear and tear caused by weather. But they not seeing the report states that due to power surge the boards blew up. They can't be so hard of understanding. And besides the outside units will be rusted gradually since it is outside. It cannot be INSIDE. This is a silly reasons as the main reason is the power surge. What is it that they can not see or understand only God will know. I was taken for a complete ride to provide info upon info and stuff for this insurance people, letters upon letters. And I tell you their assessor Lughisa initially came to sort my intercom of which I was having issues with and after they sorted it stopped working suddenly and Lunghisa came back and changed the handset of which it worked and then died off again and then Lunghisa said that it's a manufacturing fault in the batch then Lunghisa came and sorted and then went off again strangely so upon being questioned by the bank about their workmanship Lunghisa came back to my home and this time Lunghisa video recorded it strangely working. I'm not disputing anything and I do not know how it worked and then it didn't and then it worked etc. But standard bank insurance used Lunghisa as the same assessors now to check on my aircon units. Mind you it was the PC BOARDS that was the problem. So you see customers are left so in the dark that we do not know what to trust nor believe with standard bank insurance and their assessors on their panel anymore hence I will leave standard bank insurance and move on to another trustworthy insurance shortly. Further my family has given million of rands business to Standard bank and now I would like any other bank to please give me offers of providing my family THE RAMBULIPS with better offers, better service, better negotiations, better deals and treat us as a family as we used to be at one time with Standard Bank. I am upset, disappointed that I had to go to my doctor for my BP was high on Friday due to the stress that Standard Bank insurance had put me through. My point is: Do not mess with people. Serve people with kindness straight through to the point. Do not take me, especially for a ride. I am a human being. Standard bank also do not follow process as they come in with their weather clause also. I tell you with my geyser issue no assessor came and looked at it/ assessed it. Why are they shifting the focus to the outside unit and the weather clause where it is the computer board that was blown? What a ****ty experience with standard bank insurance. Think twice before you even join standard bank insurance please before you suffer stress and learn that your premiums are only good for standard bank insurance. Sorry but an apology doesn't suffice this time!!!! Standard bank insurance need to earn their customers trust!!!! So, It is what can Standard Bank Insurance do for us now and stick to it even to the finer details in small print and tiny print too?