Standard Bank Insurance to respond to a claim made a month ago

I had an accident on 06/06/2022 which involved the 3rd party. I sent Standard bank an email the next day with accident report and pictures and narrated the event of an accident. I received an automated response acknowledging my email and they also had indicated that a consultant was going to contact me in a 24 hour period. Days passed and no call or anything, I sent another one, and got the same response. It has been 3 times now. When I call, I will be in a waiting queue and my airtime would run out. I think I have spent more than R200 worth of airtime, trying to get hold of them. I would like to get assistance re this. Both cars we not badly damaged, only sustained scratches and no one was injured.