Standard Bank Insurance the worst experience, advice cancel it if you insured with them.

Had the worst experience with Standard Bank Insurance, my house was unfortunately burgled and the geyser stole amongst other things. It seems the intention of this insurance is to not pay by any means necessary. I am so happy I cancelled my car insurance with Standard Bank late last year, because their interest on claims is to avoid paying for claims.

I have had the property for 8 years with Standard Bank, and have also had the building insurance on this property with it. So had my first claim since this unfortunate incident, and wow, the Standard Bank treated me like I am the useless one and deserved what happened to me. Firstly the *********** assessor Sikhangele Zimela came and requested more information from me. I send the information he requested by did not even acknowledge my email or even call the tenant which I gave him the numbers as per request.

Logged claim 24/041802 in May 2024, and yesterday when I followed up, only to be given the run around by the insensitive call center agents, I was on the phone from 14;00 to 15:20 just to get simple information about my claim, as they kept on saying I am in the wrong department and will send me though to the department that deals with that, but kept on cutting my phone.

I tell you this is the most unprofessional bank I have come across, and its unfortunate that they are called one of the biggest bank in South Africa, but when it comes to insurance it is the worst of the bunch.

I am supposed to smell that my claim is rejected or even be victimized the second time by a company i have been paying to ensure that when I am in need of assistance I get the help, but no, they would rather avoid just sending a courtesy email/sms to inform a customer that made a claim. But what is common to other insurance companies is not to Standard Bank, because they have their own rules.