Standard Bank Insurance - The Worst.

Standard bank is the worst when it comes to insurance claims. I have been waiting for 3 weeks already just to get approval for the claim. I have phoned numerous times, and the people you speak to are *********** to say the least. They make you wait for 20 mins on the phone while speaking to the team leader/manager, just to say it is still waiting for approval. You then get promised that they will phone you back, but that never happens. The one consultant even said that the claim was approved and that the so called team leader were going to contact the service provider to arrange the repair. All the consultants names are on the system that I spoke to, and I can confirm their names. If you go back on your recordings, then you will even find the consultant who said the claim was approved.

I seriously think Standard bank must see who they employ, as this will eventually bring them to a total crash. Please employ people that wants to work, and who knows their work and how to deal with customers. Sim Tshabalala doesn't have a clue what is going on in the lower levels of the bank.

Standard bank I hope you reply to this, and contact me in this regard urgently.