Standard Bank Insurance Slow TAT and Frustrating Call Centre

I had the most frustrating experience doing a follow up on a claim. I logged a claim on the website a day prior without anyone making contact. I called on the 22/08/2022 to do a follow-up. After being on hold for 5 minutes and told my details after following the voice prompts to the agent – I was transferred to another agent. That Agent did the same and transferred me to another person in Commercial Motor Vehicles department and again to another department. Finally someone managed to do a conference call with the right person and he was calm and collected and assisted me. The issues I have are the following: 1. Claims logged on the Internet portal do not have anywhere to view if logged or for tracking 2. TAT if the query did get logged on this site (possibly did not work) is unacceptable. If it did not work Standard Bank needs to do something about it. 3. The process of getting the right person to assist is terrible being sent from Pillar to Post 4. Having do a call on a claim when it is intended to be automated seems counter intuitive and counter productive