Standard Bank insurance scheme de*****ing their customers

I logged a complaint with standard Bank more than a month ago and I'm sorry to say but they refuse to help me, so this is the story we are having electrical issues after a big rain some months ago, when one goes for a shower you will get an electrical shock while standing under the shower, a complain was logged and Standard Bank send independent electrician to come and assess the problem after his assessment he said that the geyser and Distribution Board are connected 100% however he can feel that we are having a electrical leak on the sink, stove and fridge. He send his report to Standard Bank and they send a plumber who came out and took pictures because he can't understand what electrical issues has to do with plumbing. I wrote an email to management and was promised they will look into it but sorry to say this is one month later still waiting. My wife and kids moved out since they are staying with my mother-in-law because of the constant shocking I'm not sure if Standard Bank will be able to help me or am I still paying my insurance with no benefits.