Standard Bank insurance provides poor service period.

Standard Bank insurance does Not know the meaning of service. I called to info them that my geyser has bust. They log the query and send me references numbers. My property is in Alberton Gauteng. I get a call from Mr M Electrician in Polokwane, Limpopo. When I tell him that I am in Gauteng he says he has a branch in Gauteng and will attend to my matter. After 5 hours I call the Polokwane guy. Who now tells me that Standard Bank has withdraw the matter from him. He did not call me to info me about the change nor Standard Bank. My geyser is still no repaired and when I call standard Bank they are taking me from pillar to post.