Standard Bank insurance providers Domestic Industries

We have been waiting more than 4 days for our geyser to be replaced. First the company arrives and says they cannot replace the geyser because they don't have stock, then rearranges with us for the Sunday, they arrive on Sunday and remove the geyser only to put it back because the geyser is still under warranty and Standard Bank didn't approve it, half and hour after they leave their office calls to apologize and confirm Standard Bank did approve it but they cannot return the same day but they have to go through the roof. I asked if they have approval to go through the roof they said yes. They rearrange to come Monday, Monday arrives and your cannot get hold of the company. Then Tuesday they cannot replace the geyser because it is raining. We the clients are very patient and agree they come on Wednesday morning. Wednesday morning arrives and they confirm that before they do any work they need the excess paid, shocking they have been here twice before and didn't ask for excess upfront so I decide to finally call Standard Bank for help for the first time! Firstly difficult to get hold of the bank but eventually do and was assisted by a very helpful Nomhle A241975, very unhelpful was Nonzwakazi who dropped the call on me and didn't call me back as well as Vincent. The very helpful Nomhle called the plumbers and confirmed they need approval to go through the roof which they did not get and all of sudden they no longer need to go through the roof, quite strange. Then I received a call for Jacksina A35576 who said the plumbers are now waiting at our premises for 30 minutes and what's the problem...shocking!!! After we have been waiting for 5 days to be helped and not complained at all!!! Standard Bank you have the worst service providers and this specifically being Domestic Industries a company based in KZN and we are in Cape Town !!! REALLY!!!!