Standard bank insurance Poor Services

On the 07/02/2022 we log an claim for a storm/flued damage at our premises.... claim Nr. 22/119847 On the 9th of February the contractor visit our house we show him all the damages the laminated flours, the door ,the walls, the carpet. everything smell rotten the mosquitoes is biting us but we waiting for the insurance.

On the 17/02 Mr. Green informed me after I asked again that the claim is approved.

I ask when they can started because we are leaving for Holliday on the 20ste of March and want it to be finished. He told me the next week. But nothing on the 1ste of march he contact me and informed me that I must look on CTM's website and chose my color of my flours. I told him that we cant do it because it is misleading the photo's he told me that he will sent it to me I ask him about the carpet and he said no he is not going to do the carpet other people will do it. He also told me that I can drive 80 km to Klerksdorp and go and look there?????? I phone Standard bank and informed them about the problem because CTM only have light color's and mine was dark and it would not fit. we agreed to and cash settlement and I am still waiting for it.

This morning I phone and then Standard bank insurance informed me that we must pay the Contractor R2400.00 for traveling and I also asked them what the claim amount was for they informed me for R19000.00 something I told them that it is impossible because the carpet and the laminated flours plus the door and the walls need to be fix they then informed me that the carpet was never mentioned????????

But every month i pay my premium and we still sitting in that mess every day

I want answers from standard bank insurance.

Very poor services to there customers