Standard Bank insurance: Poor service leave a family without Food. 1 Monthturn around

Our Geyser started leaking 3 weeks ago! It took them two weeks to replace the geyser, an additional week to close. We are now sitting at 4 weeks and the guys who came to close up ceiling have messed up our power. None of our plug are not working. We can't cook, our fridge is out, basically all the plugs in the house. I garentee you when I call it the morning I'll wait an additional week. My family and I are in the dark without food and amenities. The audacity of the service provider to ask us to rate their service. How can I replacement of a geysers put us out for a month. It's take. Them a month to still leave us in the same position. Poor poor service.