STANDARD BANK INSURANCE POOR SERVICE

I have an insurance claim on my geyser which is still under warranty and the Plumber requires info from Standard Bank to go ahead and fulfill the claim. For more than a week we have been trying to obtain the original invoice from Standard Bank but with failed efforts. I spoke to Janine Arends last week who indicated that she was sending me the invoice but she sent a Compliance certificate Duh. Quite a difference between an invoice and a compliance certificate. The plumber and I have been mailing her but she does not bother to respond. My geyser is leaking, my water bill is escalating and Standard Bank, you take your own time to attend to your clients. You and your staff never fail to disappoint your customers. Nothing improves with your service over the years. I have now resorted to exposing your pathetic service on this platform cos your staff just don't care about customers. I am still waiting for a mail or call from you !!!