Standard Bank Insurance Poor Service

1. On January 11, 2021, I sent instruction to amend my House Owners Insurance. 2. On January 14, 2021, I received the new Insurance Schedule unchanged. 3. On January 25, 2021, I repeat my instruction referring to my previous e-mail. 4. On January 26, 2021, I received e-mail from Laluma Maliwa with the new Insurance schedule, still unchanged and still as the first document was. 5. On the same day I queried Laluma Maliwa's e-mail. No response until date. 6. I mailed Complaints Resolution Center on about the end of January. 7. They wanted me to confirm a lot of personal banking details on e-mail. 8. I explained that I'm not comfortable with that and that they should rather call me for the security check. 9. Nothing until date. 10. On March 2, 2021, I had a 12min. call to the Standard Bank Insurance department with no luck. 11. Immediately thereafter a second call of 27min to the same department where they promised me a solution. Also put me through to Complaints Department and filed a new complaint. 12. Until date, nothing. 13. The result is that they collecting the wrong premium from my bank account which could be prevented. 14. This simple amendment on a Insurance schedule is going on since January 11, 2021 and I'm responsible for the payment of the premium.