Standard bank insurance poor service

My geyser burst 3 months ago they took 2 days to replace as they had the wrong house number on my policy. Now it's time to fix the damage and I have waited 3 months for that. Called numerous times no one had called back I ask for the maintenance persons number no they will call you. I have a light fitting that's full of water and on the verge of falling hoping it does not fall on my child's head. Also my property just keeps getting more damage and no one cares.