Standard Bank Insurance - poor service

On 1 November 2020 I submit a insurance claim for a damaged geyser for Pelser Family Trust's property on portion 1 of erf 1831 Thabazimbi, Limpopo. The property is insured by Standard Bank Insurance company. The claim was logged through Standard Bank web site portal and all the necessary documents were attached. A couple of days later I receive a phone call from the insurer, confirming that the claim was logged and we discuss the details of the claim. (The bond number is HLB *** number 20/093830) Since then I phone numerous times and tried to speak to somebody in connection with the claim but is every time transferred from one person to the other. When eventually lucky enough to speak to a person they requested me to send another e-mail, every time a different e-mail address (First *** then *** then back to ***) Every time I receive a automated response with a message "claim consultant will contact you with in 24 hours" needless to say I never receive the so called "contact" My last e-mail was sent on 17 January 2021 and I receive the automated response on 21 January 2021. Once again up to date no response a week later. My perception of Standard Bank Insurance's service is totally dis-functional. I might add that I have a hearing disability and prefer communication through e-mail but I assume that is just to much to ask. J A J Pelser On behalf of Pelser Family Trust