STANDARD BANK INSURANCE POOR SERVICE

Item: Standard Bank Insurance
Rating: 1
Author: Anil R

To Standard Bank I am Mr A Ratheepaul it seems I have to communicate with your office through Helo Peter which is disturbing and most annoying, I am becoming a person that seems to have nothing to do but worry standard bank home insurance department or SIL so to put it. I REFER to claim no HLC 2026/482455 latest and same issue with the inverter claim no HLC ***. Your office claimed i did not insure my inverter and obviously the lithium battery this you rejected my claim which you took pride in doing so..now you sent me an email saying it is insured 2026/03/26 , I have waited for someone to sort this out from February of 2026 yet it is not done.Your email said Caroline to handle this but she failed to contact me thereafter further more I sent an email to at least telephone me which someone did fone on Easter Monday then said they apologize they didnt realize its Easter Monday but will telephone the next working day..perhaps I missed the call but I still await this call. Till date this matter has not been resolved and I am tired of this but to go to the ombudsman let them decide whether I am at fault or standard bank is at fault.To Railene Govender and Carolin Taylor you have disappointed me and I wonder if you would do this to your parents. Moving forward I do not want Caroline Taylor Nor Railene Govender to contact me but someone from Management I have decided to go to the ombudsman if this issue is not sorted by this week...to contact you guys is like waiting to climb Mount Everest never gonna happen..your service is poor to non existent..your company has come from the best to the worst tin client services and bank management.. 30 year with standard bank I deserve better treatment Dissatisfied Member....A Ratheepaul

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Replies (2)

Anil R's updateReviewer Update

23 Apr 2026, 13:04

Helo once again I refer to claim no 2026/482455 Mr A Ratheepaul...please contact me so we can finish this claim .I received an email from Caroline Taylor to settle but the amount was short i sent her an email with bank statements but she didnt acknowledge my email...although I was sick with a severe flu I managed to send her emails ....I dint know if she fecived this email for my counter claim amount to settle but the service is poor..it is so poor that you guys forget to finalize payments claims requests and even the telephone

Anil R's update23 Apr 2026, 13:04

Reviewer Update

Anil R's updateReviewer Update

30 Apr 2026, 10:59

I thank you for the computeris3d reply. AFTER sending documents that your office could not open i had a professional person to assist me..I then sent the document to standard bank..instructions were given to pay nobody has even sent me an email confirming date of payment. THE service s so bad I urge people to cancel their policies. I have been with sil standard bank for almost 30 years and if they can treat old customers so poorly what will they do to your money. going on to 5 months and another long.weekend and have not sorted out my claim just to pay me now... this company staff plays around with people's claims and emotions causing stress and depression. I URGE THE HIGHER MANAGEMENT TO TAKE DISCIPLINARY ACTION AGAINST CAROLINE WHO WAS SUPPOSE TO FINALISE THIS CLAIM WHICH SHE FAILED TO DO SO.The service is poor I can't even rate it...there's nothing anyone can tell me to change my mind I expect disciplinary action and I am the complainant in this disciplinary conduct..this is beyond poor service you guys have passed the time frame to settle this claim...I will be following this matter now on monday going into the bank and lodging a formal complaint against this member...30 years in SAPS retired through ill health imagine if I treated the public in this way..DISGUSTED CLIENT

Anil R's update30 Apr 2026, 10:59

Reviewer Update