Standard Bank Insurance poor service

Hi

My wife recently got into an accident and then her car was taken to the Panel Beaters to be fixed im sure after a 2 weeks or so.

The issue here is that they gave her a car hire for 30 days, and this is hoping that the car will be fixed by now but when we call the Panel Beaters they haven't even started with the car. Now she has to return the car since the 30 days is over, but now she doesn't have transport to get to work or even go anywhere, when she called to request for an extension on the car she was told that she will not get any car going forward she must make a plan.

How does Standard Bank Insurance work, if the car was fixed already it was obvious that we were not going to request for an extension.

This is such an inconvenience from Standard Bank, they don't even follow up with the Panel Beaters to follow up how far they are with the car. We are the ones that know that they haven't started to fix the car.

Please assist we stay far from town hence she needs to be mobile to get to work.