Standard Bank Insurance - Poor customer service

I called Standard Bank Insurance on the 29 Oct with a claim of damage to my property because of weather. The agent said the assessor would come to my place on the 30 Oct. The assesor phoned to change the time set to meet. The assesor never pitched up. I contacted them and they said they no longer interested. I waited on Standard Bank Insurance to contact me. They never did. I phoned on the 2 Nov. The agent dropped the call on me after waiting on her to get back to me. I then contacted them again and the agent was going to call me with a new service provider. Still waiting the call for over an hour. What poor customer service from Standard Bank Insurance.