Standard bank insurance poor customer service

I have submitted a claim it was rejected stating I cannot afford the shortfall. This is utter nonsense. My vehicle is sitting at the dealership awaiting approval for the repairs.

It seems i have to pay for the repairs on my own and then claim the portion the insurer was meant to pay?

I still await a response concerning this matter that I have submitted last week.

Mohammed from Standard bank hello peter customer services contacted me and stated he cannot get through to banking staff also to get answers. So how do I get an answer?

My claim made was 367284