1 reviews | Active since Jun 2020
Standard Bank Insurance poor admin is now my problem!
I contacted SB Insurance today regarding a 30m section of wall that fell down during a storm last night, exposing us to the veld completely. They told me that my excess is loaded by R1000.00, putting my excess at R2 125.00. When I enquired what it was about, I was told it is due to 2x claims that were "not proved to be completed(!?)" (2016 and 2019). I pay my account every month, and nobody has ever contacted me about this. At no time was I informed that there is any requirement for me to do anything to "prove completion".
I was then told that the work would take no more than 10 days to complete. We are sitting on the edge of Civilization looking into a veld. We are already located in a hotspot, and now this. How can we be expected to be this vulnerable for that long!?
Standard Bank Insurance, really..?
I reported my wall that fell down to them this morning. They send out a company to check it out. Florence of Epitom-villa eventually rocks up at 4 o clock in her stilettos and is too scared to walk past the animals to go and assess the damage. I am then told that if it is approved, they will attend to it on Monday and then Standard bank will appoint another company to do the electric fence there after.
I told them that I cannot wait that long as we are at serious security risk with the wall down. I am told that they will cover a Security gaurd up to R2500. It will be R3500 for the security if it is only completed by Tuesdsy. I asked if I can get another company in to do the repairs who are prepared to do it tomorrow and Sunday.
They cannot confirm if they will pay because they have not received the report from Florence. No body there is prepared to work and it becomes my problem. FURIOUS.
#standardbankinsurance
I cannot rate your service as there is none!!
I reported my wall that fell down to them this morning. They send out a company to check it out. Florence of Epitom-villa eventually rocks up at 4 o clock in her stilettos and is too scared to walk past the animals to go and assess the damage. I am then told that if it is approved, they will attend to it on Monday and then Standard bank will appoint another company to do the electric fence there after.
I told them that I cannot wait that long as we are at serious security risk with the wall down. I am told that they will cover a Security gaurd up to R2500. It will be R3500 for the security if it is only completed by Tuesdsy. I asked if I can get another company in to do the repairs who are prepared to do it tomorrow and Sunday.
They cannot confirm if they will pay because they have not received the report from Florence. No body there is prepared to work and it becomes my problem. FURIOUS.
#standardbankinsurance
I cannot rate your service as there is none!!