STANDARD BANK INSURANCE -PATHETIC , SHOCKING SERVICE DELIVERY- APOLOGIES NOT GOOD ENOUGH

I logged a call on 03/10/2017 at around 11am stating that my drains were blocked and needed urgent assistance as the water from the basins and tubs were all rising whenever i opened the taps. I was told that a plumber will contact me shortly. I then received a call from Dave Miller Plumbing confirming my address. I waited the entire day until 7pm, No assistance! I then called Standard Bank again, spoke to Christopher Mputi, he contacted the plumbing company and advised me that the plumbers apologised as they had a delay due to a geyser installation which is why they could not assist me and that they would sort out the problem tomorrow. I requested that they assign another company to come out as it seemed like i was not an important customer to Dave Miller plumbing. Christopher advised that the matter will be sorted out and will get another company to contact me tomorrow 04/10/2017. Ref for the call 626005. Next morning i waited until 9.30 am with no feedback from Standard Bank or plumbers. I called Standard Bank again, spoke to Ghiyaa Joseph, also with no idea as to what was going on!!!! I requested his manager Sue call me, still waiting for her call. I then contacted the customer care line spoke to Kabelo, he logged a complaint for me Ref ********** 048. Later that afternoon i got a call from Williminah stating that she has the plumbers on the line, i should give them my details and they will assist me, not knowing these where the same plumbers. I then get another call from the plumbing company stating that they were at my premises yesterday 03/10/2017 at 13:00 and that my pipes inside the drain were broken and that i would have to pay to sort that out as Standard Bank does not cover. I thought I was crazy as I kept denying that someone was at my home and they kept insisting to me that someone was there, they even went to the extent to send me a picture of someone else's gutter insisting that it was mine. I contacted Standard Bank again, Wiliminah contacted them via conference call, spoke to Sushi, she still was persistent that her plumber was at my property and tried to resolve the block drain issue. Wiliminah asked her to please send someone out and she agreed. At 17.10 pm the plumber arrives, he inspects and confirms that there company was at the incorrect house on the 03/10/2017. Twenty minutes later, I get a message to call him, he advises that he cannot open the pipe for his rods to go in as there was paint holding the pipe together and he would have to cut open the pipe and to re-install would be an additional cost, for which he would have to send a quote for. After having such an exhausting, horrific experience already, they finally arrived at the correct address but unable to unblock a blocked drain, these so called Professionals! Problem remains unresolved! but premiums are up to date. Today 05/10/2017 i get a call from Thato Standard Bank, wants feedback regarding the plumbers so i told him what I had been advised, he told me that he has downloaded the report that Dave Miller plumbing submitted which states that the pipes are broken?????? So what exactly is the truth here, because the incorrect address that they had been too, as well stated that the pipes were broken.The sad thing here, is that as long as Standard Bank is receiving their premiums, they give a damn about what happens NEXT! Premiums paid but NO SERVICE! WHAT NEXT!