Standard Bank Insurance - Pathetic Service

Hi. I logged a claim at Standard Bank Insurance Brokers on the 05-01-2023 for lightning Damage to my CCTV System and Electric fence energiser and to this date 17-02-2023 have not had my claim resolved. During this period I have called Standard Bank every second day and each time was told the same story that they were going send out a service provider. On the 14-02-2023 eventually they told me that the claim was approved and the subcontractor assigned will contact me to complete the repairs. Called the Service Provider today 17-03-2023 and he says he has not recieved any information from them either. Now I am told that i need to pay 10% of the claim amount which is approximately R36000. i feel totally let down by Standard Bank who has not provided any service to me but still expect me to pay them. I would never recommend any one to utilize Standard Bank Insurance as they are totally unprofessional and provide the worst service possible.