Standard bank insurance pathetic service

been months since Storms in Durban, yet my pool remains in a bad state,took almost 2 months to send their appointed pool services to asses the damage and give a quotation, now a month later they say have to send an internal assesssor,what nonsense is this.3 months my pool is full of mud and become a haven for frogs and insects yet standard bank does not seem to care, I have wasted hundreds of rands in airtime calling to an absolutely useless line that rarely calls you back and when they do they do not have any results or solutions, This insurance really does not care and gives really inefficient. Their turnaround time is pathetic and really something should be done about this.