STANDARD BANK INSURANCE PATHETIC, DISMAL SERVICE!!!

In November an insurance claim had been put through to Standard Bank for our back yard, caused by storm damage. A contractor had been sent to our premises for assessing the damage. Thereafter we were informed that the claim was approved and the contractor was to start work by the 1s of December 2022. the contractor had not shown up and only once we had contacted him did he advise that the weather was not ideal (rain) to start work. He did not keep us updated unless we contacted him. Nevertheless, we understood the repercussions of laying concrete, etc when it rains, so we patiently waited for the weather to ease up all the while not getting even a courtesy message from said contractor - again, unless we contacted him. Eventually he was to start working on the yard, however we were unavailable and asked if he could start in the new year, of which he agreed. However he then said that Standard Bank Insurance had sent him to reassess the yard, of which he now claimed was a "maintenance issue". All the while Standard Bank Insurance also DID NOT advise or inform us of the contractor coming for the second time to reassess!!! We contacted Standard Bank Insurance to send another contractor, as the previous one was rude, not giving us updates or keeping in contact. The agent first asked why did we not claim at the time, because it's over their period of claim - BUT we did send through the claim within the stipulated time frame!!! Thereafter we were told that suddenly the claim is cancelled!!!!!!!!! We have contacted Standard Bank Insurance to follow up and keep getting told someone will call us back. We are yet to receive feedback on what is going on? And WHY a claim was approved then cancelled/unapproved!???!???? Absolute pathetic service from Standard Bank Insurance!!! And we are looking into other service providers that we can change to.