Standard Bank Insurance - Pathetic

The worst insurance brokers, that I have encountered. On the 4th of December 2023, I sent Standard Bank Insurance brokers to cancel an insurance policy ,which is debited from my Standard Bank credit card. I tried calling them , but can never get through, as you are left hanging on the line , after long time got through to the call centre consultant, I mentioned that I would like to please cancel an insurance policy , which is debited from my credit card. The call centre consultant, told me ,that I can only do it in writing and she gave me the email address to send it to. I got an email response the very same day stating that an insurance consultant will get back to me in 1 (one) business day. After 3 business days nothing happened, I then resent 2 more emails , a couple of days later , also including the complaints department . To date I have had no response from Standard Bank Insurance brokers, nor from their Complaints department. It is now a month later and I am still waiting and still being debited for an insurance policy, I no longer want. This is pathetic service from a major bank.I will be closing my Standard Bank account.