Standard bank insurance pathetic

Standard bank insurance is pathetic. I have been struggling more than 2 weeks now to get a claim sorted out. First I made a phone call to which I had to hold for more than 15min and alot of airtime later no luck, I then put in a complaint and was told a consultant would contact me, still waiting? Next day another call and hold for 15min and no awnser. Sent email to ********** got a reply only this week. And also nothing is being done. Friday I went to Standardbank Vaal Mall, again made a call, after 37min I was helped and was told the plumber would come out the same day, still waiting for the plumber? Sent a email to the consultant who helped me on Monday ********** and still got no reply. While all this lack of service is happening, my ceiling is about to collapse. This is unacceptable service!!!