Standard Bank Insurance, Pathetic.

I have had a claim with standard bank insurance on the 26/09/2018, to date 04/12/2018 my claim is still not sorted out. Because I requested being paid in cash instead of a voucher, standard bank claims department sent an assessor to me who interrogated me for 2 and a half hours and then further harrassed me. The assessor Mr Mervin Govender then proceeded to divulge details of my claim to a third party and I have a voice recording of how he tried to coerce the third party to say I committed *****. Then standard bank insurance sent a forensic investigator to me to further investigate and clarify claims. During this period the service that I received from the claims department was putrid to say the least. Members of management never return your calls, I have spent over 300 minutes of airtime on the phone with standard bank insurance. The Consultants treat you in a demeaning manor and never put you through to a senior management team member. There is almost no way of getting assistance from any higher manager so you are left at the mercy of ***********, arrogant Consultants. Standard bank insurance is looking for every opportunity not to pay my claim. Even after their forensic investigations they have not gotten back to me and want more time to review my claim. During this time it has caused my family and I undue stress and financial burden. Standard bank insurance has acted in bad faith from the onset and continues to their trend of pathetic service. I also have evidence of the treatment from the initial assessor who has been the person responsible for the added frustration because of his lies and manipulation. Claims department in the non motor vehicle department is pathetic. Dont ever insure with standard bank insurance, the only reason I have given them one star is because there is no option for no stars.