Standard Bank insurance not worth it ..

19/079212 Im a new home owner and a few weeks back my lapa burnt down .. logged a claim with standard bank insurance took them two and a half weeks to reject my claim.. i have been requesting for them to send through the report and my policy as to why this xlaim has been rejected a month later i am still waiting for this to happen ... as i am a new home owner i do not know how these things work and the fact that this claim has been rejected because of defective workmanship and i did not build it . I dont agree . It left me with the question that what if my house also burnt down because of this that means that i would be homeless now sleeping on the street... i do not appreciate the fact that a simple request to send through a report and a policy cant be done ....