Standard Bank Insurance - not using reputable plumbers

Our geyser burst and Standard Bank Insurance has send out the worst plumbing company to do the repairs.

How can a trusted insurer use such a unrepeatable company like Solar Plumbers to keep their customer service standards in good and trusted faith.

Standard Bank Insurance, what is your vetting process before sending anyone out to people's homes to do repairs and then your customer has to do the calling back and forth to get things done correctly.

Clearly you just sending anyone out that will give you minimal costs.