Standard bank insurance ....not up to standard.

Shocking that Standard bank i surance has no compassion to action claims in reasonable time. We had a lightning strike just after Christmas. The claim was registered and up until now there has been little to no response from Standard bank insurance. The reality is that the incident happend only a few days before we went on leave and decimated the electric fence and alarm system. Because of the risk of burglary while im not home and the lack of response from Standard bank insurance I had to appoint a contractor to repair the damage. Now I am struggling to get any response for any form of repayment..... No feedback, no response and definitely a serious misused "fortune" to use Covid as the reason why no one repond or do their work. There is no words to explain my frustration.