Standard Bank Insurance not honoring the approved quotes

Earlier this year my house has been damaged by a heavy rain storm causing damave to the roof and interior of my house as because of water entering and damaging some cupboards, as well as a gate that was damaged. The insurance then send out Masilela enterprises to give a repair quote. The quote was approved by the insurance but I never got any copy of this quite. They only told me that the roof and the cupboards that was damage would be fixed and that I have to pay a R1500 accessd amount. Months later Masilela enterprises came out and fixed the roof only. In ine day. When leaving the foreman told me tbe cupboards ar still not cut and the would come back to di this. They never came. It is now more than 6 months. The gate was not fixed in a proper way and just repaired very badly as the hinges that was broken was not fixed property and is scew and look like it may break again. It doesn't look professional.

I emailed Standard bank insurance and informed them of this. Also I requested to see the approved quote as I was not sure what exactly was approved on that quote apart from the roof damage as some of the damages was not fixed or fixed properly.

As I said it is much more tham 6 months later and the contractor didn't come back to fix the cupboards, nor did Standard bank send me a list of the things they approved for repair or replacement agter I asked them to see this.

I also emailed the contractor twice with no answer at all. Nearly a year later no feedback from them both. I am stuck and I have a right to see what exactly was on this quote and what dit Standard bank exactly approve on it because I am not so sure all the work was done (apart from the cupboards).

I have lost faith in Standard bank building insurance and will be taking my insurance elseware because of this lack of service and communication as I think I hava a right to see what they approved to ve repaired. Also I can get proper insurance from Nedbank with only a R500 access as I think the R1500 of Standard bank is unacceptably excessive for the poor services.

I demand that standard bank send me a copy of what exactly they approved on the quote.