Standard Bank Insurance, NOT FASTER, NOT SIMPLER, NOT BETTER!!!

My house was burgled on 06/11/2019. The incident was reported to SIL the same evening with claim nr 19/087899. The builder appointed on 08/11/2019 gave me terrible service with my previous claim and therefore I requested to cancel the builder and I would get my own builder to do a quote.

The builder then came out to my property to do a quotation and charged a call out fee which I had to give out of my own pocket. I then forwarded the quote to SIL consultant Alicia Liebenberg on 13/11/2019.

On 15/11/2019 I sent a follow up email to the consultant as I heard nothing in 2 days. The consultant then responded to say the quote has been sent for authorization and she will advise what is the outcome.

on 19/11/2019 I sent another follow up as I still did not receive any feedback from SIL or the consultant. Up until now I still have not received a response from SIL or the consultant and now my property remains at risk due to the 1 window which does not have burglar bars.

Can SIL please follow up and inform me what is the status of my quote? I'm sure it doesn't take more than 1 week to approve a quotation. Every time I have to complain on this site to receive feedback.....

IS THIS HOW YOU TREAT YOUR CLIENTS SIL!!!

I will need to switch insurance after this claim..... this is not the promise made when I took out the cover