Standard Bank Insurance Not contactable

I have been calling Standard Bank Insurance since this morning. Spent at least an hour waiting on the line (incurring cell charges), even though you are told its a 10min wait. Also no one calls back. tried 4 time. Emergency or normal claims is the same. Clearly they don't give a F. They don't give a F if your house is flooding but definitely give a F if your premium is not paid. I need to cancel this policy.