Standard Bank Insurance non existent !

I am writing this review out of sheer frustration and disappointment in the egregious service provided by Standard Bank Insurance. A company that we have entrusted with our hard-earned money and, more importantly, the protection of our home.

On the 18th Dec 2024 I log a claim for a mere poor suction of a pool pump .Standard bank have no decency to give feedback to their clients . I started to call them as from the 19th of which I was told that bolt and nuts are rusted on pump and could not be internally assessed due to some other parts might break, I have responded to the administrator that my claim was not for bolt and nuts it was more for poor suction. As far as I know that the pump was working 100% as if you switch it on,

With that feedback the administrator could not answer me when I started questioning him about the defects since no pump has be opened to give such an assessment result the let to claim to be respected , He then informed me on the 19th that he is waiting for a detailed report from their Service provider.

I unfortunate believe in them to give them more time to deal with the claim,

As I received no response from them, I contacted their complains department, I was dealing with a administrator named Gugu , which I think should not be working for Standard Bank , commit to me that she will do an investigation in next 10days, instead of investigating, she went on leave with a out of office reply.

I further more escalated the issue to Martha her superior , as of today …Martha did not respond via email or even a phn call to put the client(me) at ease at the time .

I have made several phn calls , where I was promised that Martha will call me back. This request has fallen upon deaf ears .

We lodged a claim immediately after the incident, hoping for a swift and professional response. However, today marks the 12th day of silence, indifference, and utter incompetence on Standard Banks part. Not a single soul from Standard Bank has made effort to contact me nor even to find this additional damage report that should be provided by their service provider, how long does a damage report for a small pool pump really take ?

The internal assessor seems to be in a perpetual state of inaction. Each day we call, we are met with the same rehe****d response, "the internal assessment has not been completed". But the question lingers, when will it be done? When I need to through my pool closed with sand ?

2nd pool is getting worse and build up of green dirt in pool, this will have use maintenance cost, will Standard Bank carry the cost? The pool pump has been cut off , removed and taken out, the way my pool area was left with open wires and a missing pump with pipes that will not be easily rebuild , who is carrying the cost?

The administrator who should have been our point of contact, has shown a total lack of professionalism. I have followed the internal escalation process, but We have heard not a peep from her since we lodged the claim. Such neglect is not something we expected from Standard Bank.

We have been dutiful in paying our hefty monthly premiums, believing in the promise of protection and security. But when the time came to uphold their end of the deal, Standard Bank Insurance has left us high and dry. Standard Bank seems more interested in collecting premiums than providing the service and insurance they are obligated to deliver.

The level of service we have received is not just disappointing, it's downright appalling. We have been treated as an inconvenience rather than valued customers. This is not just poor service, it is a complete disregard for the trust and faith we put into Standard Bank Insurance.

Today I can clearly say that Standard Bank has no interest in their clients. Very poor pot service