Standard Bank Insurance - no service once again

If I could give a Zero rating I would. This is the second time I have had to submit a claim through Standard Bank for my home. Previous claim took 5 months to resolve. I submitted a claim 5 December which to date has not been processed. After a week of waiting from lodging I contacted Standard Bank Insurance to be told the claim fell off the system and it had to be re processed, Friday 9 December. An assessor came to the premises took photos and left. 14 December received call from Standard Bank for number of person who had installed the Shade Net told them they need to sort it and lady indicated she will call me back. To date I have had no further contact from Standard Bank insurance. This just seems to be the norm. This is not providing a service and I am definitely paying my premium monthly.